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Return & Cancellation

At HalalSauda we make every possible way of providing you the best products and services. However at times due to some unavoidable circumstances, you may cancel your order.

How to cancel an order?

To initiate your return or cancellation request, please email us at contact@halalsauda.com putting your order id in the subject line or  call us at +91 93304 54670 telling your order id.

But you can't cancel an order if it is in transit. First receive the order then send a cancellation request. But before putting cancellation request, please do make sure

  1. The package is in original condition
  2. We don't accept cancellation request for used or open boxes  

Received a wrong item?

While packing it might happen that a wrong item is shipped. If you experience such thing please do let us know and mail us the image of the wrong item at contact@halalsauda.com  or our Whatsapp number +91 93304 54670. We will take back the item & ship you the correct one.You need to send back the wrong item to our address Halalsauda Online Commerce Private Limited, Mondalganthi, Kaikhali, Medicine Centre 1st Floor, Opposite to Mondalganthi Zam e Masizid, 700052 Kolkata WB, India. Your shipping charges will be refunded & for the replacement you don't have to pay the shipping charges.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed. The amount will be credited to your bank account. To do that please provide us your bank account or the payment mode want like Google Pay or Paytm

Late or missing refunds (if applicable) 
It normally takes 7-14 days for the refund to be credited back to your account, if it's taking longer than that then please call us +91 93304 54670 or mail us contact@halalsauda.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged while shipping. If you need to exchange it for the same item, send us an email attaching the image of the damaged boxes at contact@halalsauda.com and send your item to Halalsauda Online Commerce Private Limited, Mondalganthi, Kaikhali, Medicine Centre 1st Floor, Opposite to Mondalganthi Zam e Masizid, 700052 Kolkata WB, India. 

If email is not available please send us the images at our Whatsapp number +91 93304 54670

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to Halalsauda Online Commerce Private Limited, Mondalganthi, Kaikhali, Medicine Centre 1st Floor, Opposite to Mondalganthi Zam e Masizid, 700052 Kolkata WB, India 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over INR 500, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To initiate your return or cancellation request, please email us at contact@halalsauda.com putting your order id in the subject line. Please attach your phone no so that we can confirm your will. You can also call us here, +91 93304 54670.