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Return & Cancellation

At HalalSauda we make every possible way of providing you the best products and services. However at times due to some unavoidable circumstances, you may cancel or want to get a refund. To make sure you have complete satisfaction with our services we would like to share with you our Return & Cancellation policy.

Our policy lasts 10 days. If 10 days have gone by since you receive the product, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
It normally takes 7-14 days for the refund to be credited back to your card, if it's taking longer than that then please call us +91 93304 54670 or mail us contact@halalsauda.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@halalsauda.com and send your item to Halalsauda Online Commerce Private Limited, Mondalganthi, Kaikhali, Medicine Centre 1st Floor, Opposite to Mondalganthi Zam e Masizid, 700052 Kolkata WB, India. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

To return your product, you should mail your product to Halalsauda Online Commerce Private Limited, Mondalganthi, Kaikhali, Medicine Centre 1st Floor, Opposite to Mondalganthi Zam e Masizid, 700052 Kolkata WB, India 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over INR 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To initiate your return or cancellation request, please email us at contact@halalsauda.com putting your order id in the subject line. Please attach your phone no so that we can confirm your will. You can also call us here, +91 93304 54670.